RSJoomla! Blog - RSTickets!Pro

Joomla! 2.5 is here and we are happy to announce that all our extensions are already compatible with the new Joomla! version. Being built on the Joomla! MVC architecture, it was really easy for us to make them Joomla! 2.5 compatible

RSTickets!Pro revision 8 comes with loads of new features and improvements: knowledgebase integration with Facebook and RSComments, predefined ticket subjects and much more.

 

1. Knowledgebase comments integration: Facebook, RSComments!, JComments, JomComment

Starting with revision 8, you can allow customers to comment the RSTickets!Pro knowledgebase articles by enabling from the “Configuration” tab one of the following integration: Facebook, RSComments! JComments and JomComment.

 

In a couple of days, Joomla! 1.6 will reach end of life and will no longer be supported.

All Joomla! 1.6 users are being advised to upgrade to the latest Joomla version, 1.7, before 19 August 2011.

If you have migrated your websites to 1.7, then you’ll be happy to find out that ALL RSJOOMLA! extensions (except RSTickets! - not to be confused with RSTickets!Pro and RSForm! - not to be confused with RSForm!Pro) are compatible with Joomla! 1.7.

We’ve performed multiple tests and code optimization to assure that all our extensions are stable and ready to be used on Joomla! 1.7 websites.

We’ve released the 7th revision of RSTickets!Pro with new notification emails, ticket history and several fixes.

1. Notification emails

The "Email messages" tab now has 3 additional emails that allows you to notify the administrator/the staff members when tickets meet certain conditions:

• for assigned & unassigned tickets: both notifications are sent when the number of replies with no staff response exceeds the configured number of replies
• a notification email sent whenever a customer submits a ticket that includes certain keywords.

We’ve been working hard for some time to update all our extensions to Joomla! 1.6.

RSBlog! and RSTickets!Pro with Joomla! 1.6 support

Today, we move one step forward and we’re releasing 2 new extensions compatible with Joomla! 1.6, RSBlog! and RSTickets!Pro.

Besides updating to Joomla! 1.6, we've also decided to include several new frontend functionalities.

New RSBlog! features

• Starting with revision 4, the “Configuration” tab has 2 new avatar options:
  administrators can now show in frontend the author avatar from Gravatar, Community Builder, JomSocial, FireBoard or Kunena and set a link to the JomSocial or Community Builder profile as well .