RSJoomla! Blog - RSTickets!Pro

Joining the Joomla! 3 compatibility list, RSTickets!Pro comes with a new frontend layout and Bootstrap capabilities, a support ticketing solution to suit most needs.

Joomla! 2.5 is here and we are happy to announce that all our extensions are already compatible with the new Joomla! version. Being built on the Joomla! MVC architecture, it was really easy for us to make them Joomla! 2.5 compatible

RSTickets!Pro revision 8 comes with loads of new features and improvements: knowledgebase integration with Facebook and RSComments, predefined ticket subjects and much more.

 

1. Knowledgebase comments integration: Facebook, RSComments!, JComments, JomComment

Starting with revision 8, you can allow customers to comment the RSTickets!Pro knowledgebase articles by enabling from the “Configuration” tab one of the following integration: Facebook, RSComments! JComments and JomComment.

 

In a couple of days, Joomla! 1.6 will reach end of life and will no longer be supported.

All Joomla! 1.6 users are being advised to upgrade to the latest Joomla version, 1.7, before 19 August 2011.

If you have migrated your websites to 1.7, then you’ll be happy to find out that ALL RSJOOMLA! extensions (except RSTickets! - not to be confused with RSTickets!Pro and RSForm! - not to be confused with RSForm!Pro) are compatible with Joomla! 1.7.

We’ve performed multiple tests and code optimization to assure that all our extensions are stable and ready to be used on Joomla! 1.7 websites.

We’ve released the 7th revision of RSTickets!Pro with new notification emails, ticket history and several fixes.

1. Notification emails

The "Email messages" tab now has 3 additional emails that allows you to notify the administrator/the staff members when tickets meet certain conditions:

• for assigned & unassigned tickets: both notifications are sent when the number of replies with no staff response exceeds the configured number of replies
• a notification email sent whenever a customer submits a ticket that includes certain keywords.