Joomla! extensions from RSJoomla! - Blog

We’ve been quite busy these days launching the new RSForm!Pro 1.3.0 , working on an important RSEvents! update and today, with the release of the new RSTickets!Pro revision.

RSTickets!Pro rev. 4 comes with fresh updates: improvements, minor bug fixes and new added features, some of them highly requested by our subscribers.

1. Backend ticket submission

Among other features from our TO DO list, we have chosen to include the ability to submit tickets directly from the backend.

Starting with rev. 4, the administrators and the staff members can submit tickets for a public user (a new account is created right after submission ) or on behalf of a registered user.

To submit a new ticket from the backend, head to Components >> RSTickets!Pro >> Manage Tickets >> click on the “New” icon from the right side of the panel.

We keep RSFirewall! inline with the evolving attacking methods, thus we’re releasing this new revision - 18, with improved XSS (Cross-site scripting ) and LFI (local file inclusion) detection methods.

Updated XSS detection

In the new revision, RSFirewall! relies on an increased range of XSS filtering and uses extra triggered actions to block XSS attacks. The attacks are automatically blocked.

Why is important to protect your Joomla! website by XSS attacks?

XSS attacks affect the end user, not the website itself because of the improperly variable validation in web applications, thus allowing to run arbitrary code (JavaScript, HTML, Flash, etc) on the user computer.

We’ve launched today a new revision for RSFiles - rev. 4 with 5 new features, from which the most important are the Bookmarks.

1. Bookmarks for multiple file download

This option allows your users to bookmark files while surfing the website by clicking the “Bookmark” icon and download multiple files at once.

We have included in RSMail! rev. 9 the bounce email handling feature, since it’s the most requested on the RSMail! feedback and the ability to create newsletters directly from K2 articles.

1. Bounce email handling:

This marketing term refers to email deliverability rate and it's an indicator of your newsletter campaign success.
The bounce email shows the rate of undeliverable emails because of the server or software issues and wrong user addresses.
Basically, this percent reveals how many of your subscribers have received your emails.

e.g. A bounce rate equal with 0% indicates a 100% deliverability rate.

Since the Reporting Tool feature was the most requested on the feedback page, we have included it in the new RSTickets!Pro, so you can measure the quality of your Joomla! support department in a professional way .
These reports can show you how active and efficient are your staff members and how engaged and satisfied are your customers.

Reports and filters

The Reporting Tool includes 6 reports and 5 filters, to refine the results and generate reports with different levels of complexity. The charts will reveal the evolution of the support department. Below the chart, RSTickets!Pro calculates the minimum, maximum, average and the total of items for the chosen time unit.