We’ve released the 7th revision of RSTickets!Pro with new notification emails, ticket history and several fixes.
1. Notification emails
The "Email messages" tab now has 3 additional emails that allows you to notify the administrator/the staff members when tickets meet certain conditions:
- for assigned & unassigned tickets: both notifications are sent when the number of replies with no staff response exceeds the configured number of replies
- a notification email sent whenever a customer submits a ticket that includes certain keywords.
2. Customer's ticket history
Starting with revision 7, when replying to tickets, the staff members have access to all past tickets submitted by a certain customer.
The option is available through the new "Tickets history" tab.
Other improvements:
- Updated - Reports Plugin is now using a new Javascript library
- Added - The "Submit Ticket" menu item can now be set to not select any department by default
- Fixed - Using UTF-8 encoding when converting HTML entities
- Fixed - Reports Plugin was not displaying the graph
