RSJoomla! Blog - tutorials, tips & updates about ticketing system

15 Jun 2011
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RSTickets!Pro- Joomla! help desk extension

We’ve released the 7th revision of RSTickets!Pro with new notification emails, ticket history and several fixes.

1. Notification emails

The "Email messages" tab now has 3 additional emails that allows you to notify the administrator/the staff members when tickets meet certain conditions:

  • for assigned & unassigned tickets: both notifications are sent when the number of replies with no staff response exceeds the configured number of replies
  • a notification email sent whenever a customer submits a ticket that includes certain keywords.

RSTickets!Pro notification emails

in RSTickets!Pro
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