RSJoomla! Blog - tutorials, tips & updates about cron

RSTickets!Pro's Cron plugin now offers the possibility to block emails received from specified addresses.

We've released RSMail! revision 11 with new subscribe module features and an improved scheduled emails functionality.

1. Updated RSMail! Cron

With RSMail! you can send newsletters immediately or schedule their deployment.
Scheduling a newsletter requires a cron job which is useful when your hosting provider limits the number of e-mails allowed to be sent per hour.
Starting with RSMail! revision 11, we’ve optimized the newsletter sending algorithm to improve the cron functionality.

We’ve released today the RSTickets!Pro revision 5 with some important features to enhance the component and the cron functionalities.
Among them, a new tab in backend - “Cron Email Parser Log”, 2 knowledgebase modules - “Most Read Articles” & “Latest articles” and some SQL improvements.

1. The Cron Email Parser activity log

The Cron Email Parser Plugin extends the RSTickets!Pro functionality by generating tickets from emails.

Starting with rev. 5, we’ve created a new tab - “Cron Email Parser Log” to keep track of the email activity registered when using the ticket system.

The new RSTickets!Pro gives a new meaning to the help desk extensions for Joomla!
Most of the features requested on RSJoomla!'s feedback were included in the new release: backend ticket management, reporting tool to measure the support efficiency, FAQ system.

Backend management

1. Manage tickets:

If you spend most of the time logged in the Joomla! backend panel, then the RSTickets!Pro is for you (the ticket management can also been done in the frontend).

The staff members can now manage tickets from the backend. They can reply to tickets, close or reopen, edit or delete tickets, add internal notes or view the existing ones.

They also can modify the ticket information: edit the subject, the status, the priority, the staff member or assign the ticket to a different customer.

Backend ticket management in RSTickets!Pro: