Why sending "user emails" and "admin emails" in RSForm!Pro

in RSForm!Pro on 23 Jan 2009 having 10

Let's clarify a bit why our Joomla! form component has two different sections that look almost the same when you set up where the submissions should go once clicked.
RSForm!Pro - Joomla! form manager


RSForm! (not to be confused with RSForm!Pro) has only one section, where you must set up the receiver of the e-mail, the subject and the body.


Although in RSForm! you can send the same e-mail message to multiple recipients, the idea of separating user and admin e-mails comes from the need of sending the user(the submitter) a personalized message, something like:

"Dear John,
thank you for submitting your message. We will get back to you soon"


Setting up the admin email will enable you as administrator to receive a message like:

"Name: John West
Occupation: Developer
Age: 25
Email: john.west@something.com
and so on..."

Some quick tips of how you should improve the functionality of admin emails:


1. You could set up the "From:" field in the admin e-mails tab like {emailAddress:value} (if the field that collects the submitter's e-mail address is emailAddress of course. Notice this is a case sensitive tag, so emailaddress won't work.
By doing so, you as administrator will receive an e-mail from john.west@something.com and when replying to that e-mail, you'll send him a message directly.


2. You can set up multiple recipients by typing something like "my_email@somethingelse.com,my_partner_email@somethingelse.com" in the "To:" field. 3. If you have a drop down in your contact form(we'll name it contactPerson), that let's the user select who should contact, the admin e-mail can be sent directly to that staff member. Here's how you should do it:

a. Create a drop-down form component(name=contactPerson for example), and in Items, type the names of your staff members.
jenny|Jenny McCarthy
michael|Michael Jackson
angie|Angelina Jolie
b. In the Admin e-mails tab, in the "To:" field, type:
{contactPerson:value}@yourcompany.com
This way, selecting Jenny, the message will go to jenny@yourcompany.com and so on..

Also, you can watch a video tutorial about "user emails" and "admin emails" on our TV channel: Episode 7 How to send e-mails to recipients listed in a drop-down field



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Alexandru Plapana - 31.10.2014 (02:43:54)

You are right. The following article (also available in the documentation) does:

http://www.rsjoomla.com/support/documentation/view-article/610-php-email-scripts.html

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mike - 30.10.2014 (19:35:08)
are we supposed to have esp?

Quote :
Please refer to the following article that explains how the emails can be configured:

http://www.rsjoomla.com/support/documentation/view-article/74-emails.html

If the problems persists, just submit a support ticket:

http://www.rsjoomla.com/support.html

The reference you provided does not explain anything other than pseudo-code. You don't list the fields nor field-names in the $adminEmail array nor do you give code examples. I guess we need esp?

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Alexandru Plapana - 26.09.2011 (01:42:43)
@blestab

Please refer to the following article that explains how the emails can be configured:

http://www.rsjoomla.com/support/documentation/view-article/74-emails.html

If the problems persists, just submit a support ticket:

http://www.rsjoomla.com/support.html

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blestab - 24.09.2011 (14:29:17)
RSForm not sending emails

I have created and configured my form but, defined emails in the to: field but the emails are just not getting sent.

My joomla contact form works just fine so i assume that means the joomla mail function is working.

Please help

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Alexandru Plapana - 20.05.2011 (05:33:47)
@Corne

Hello,

Unfortunately, this is how the Joomla! email function works (sendMail). For each recipient it send out a email. One way around this would be to actually include the email addresses in the email body.

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Corné de Ruijter - 20.05.2011 (05:15:52)
multiple recipients

Hi,

I really like the form component but I find one problem. The filled in form needs to be send to several recipients and they need to know this from each other. If I fill in the several emailaddresses the recipients will only see their own name in the "to" field and I would like to have all recipients emailaddresses in the "to" or "cc" field. Any suggestions?

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Alex P. - 15.03.2010 (10:01:36)

@landon, RSform!Pro was designed to be a form builder and instructions on how to build RSevents registration forms are posted here: http://www.rsjoomla.com/joomla-plugins/rsform-pro/72-joomla-event-custom-registration-form.html

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landon - 15.03.2010 (10:00:51)

Also digging for clues to these unanswered questions. RSforms has not given much thought to the event registration process in my findings. Maybe they forgot to add instructions? Afraid this is not an event manager considering this huge oversight.

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Dozza - 15.03.2010 (09:59:21)

What if the list of people the form can go to (from the drop-down menu) don't all work at the same company and all have different ending email addresses? This makes point 3.b. impossible surely. i.e. In the Admin e-mails tab, in the "To:" field, type: {contactPerson: value}@yourcomp any.com I'd like to know how to achieve this though!!!

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peterfrancon - 08.04.2009 (01:53:22)
Setting up User Guides

Please don't think me rude, but your explanations leave me utterly confused. Why not use a screen grab of the actualy screen you are describing, with call-outs or arrows pointing to each element in the screen, each with a brief description and logical clear example.

The UserEmail and AdminEmail tabs each require explanation - all the TABS need explaning. If you created these Visual Guides as you create the application, then users like me and I'm not a rookie, would understand quickly and you wouldn't be plagued with endless enquiries.

Please consider this technique, your product (RSFormPRO) is clearly excellent, but it needs a better User Guide to compliment it.

Once this is created, it could be incorporated as a PDF in your Downloads and so many problems would be solved.

I have spent many long hours creating User Guides for different applications and learned that reading through the Guide when it's written - to check it makes sense, is imperative.

End of lecture.

Peter

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