Easter Sale 2024

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TOPIC: View tickets but no assignement and notifications

View tickets but no assignement and notifications 9 years 6 months ago #29040

  • airfab
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Hello !

How to configure a staff member that can view tickets of all departments but are never assigned to ticket when automatic ticket assignment type is ON.

Basically I want to have just one person in each department that receive the tickets and is assigned automatically and to be an admin that can view all.

Thank you !
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View tickets but no assignement and notifications 9 years 6 months ago #29042

  • cosmin.cristea
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The functionality described is not available in the current version of RSTickets!Pro. However, as a workaround you can follow these steps to achieve your scenario.

Create a new priority - we call it "Admin" (Components -> RSTickets!Pro -> Priorities) and make it Unpublished (so it doesn't show up in the front-end)

Information on priorities can be found here:
http://www.rsjoomla.com/support/documentation/view-article/429-ticket-priorities.html

Head over to Components -> RSTickets!Pro -> Staff members - Edit the member (the admin) and change the "Priority" dropdown field to the "Admin" priority.
http://www.rsjoomla.com/support/documentation/view-article/438-staff-members.html

Due to the fact that in the front end that particular priority will not be displayed (it's unpublished), the customers will not be able to select it, thus no tickets will get auto-assigned to the admin.

Please keep in mind that this is a temporary solution (in later updates this may not work)
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View tickets but no assignement and notifications 9 years 6 months ago #29075

  • airfab
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Thanks !

It's working :-)

Best Regards !
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View tickets but no assignement and notifications 9 years 6 months ago #29096

  • cosmin.cristea
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Glad that I could help
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!