Ticket Priorities
With RSTickets!Pro you have full control over your tickets priorities. By default the following priorities are available for your tickets: "low", "normal", "high". These default priorities cannot be deleted, you can only choose to rename them.
In RSTickets! Pro you can also translate them by adding the priority's name in uppercase and the translation in your language file (/languages/en-GB/en-GB.com_rsticketspro.ini). For example:
LOW=low translation.
You can also create additional priorities based on your customer's needs. In order to add a new priority for your tickets you just need to click the "New" button, add the priority name and click "Save".
