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TOPIC: 1.3.0 = Cannot Get ReCaptcha to work

Re:1.3.0 = Cannot Get ReCaptcha to work 14 years 4 months ago #12140

  • andreic
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Hello,

Please make sure that you are using the latest version of the plugin (it would be best to download the reCAPTCHA plugin again from our site and install it over your current version) and that the keys do not have any blank spaces. If the problem persists after you have checked these settings please submit a ticket to our tech support team.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
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RSJoomla! Development Team
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Re:1.3.0 = Cannot Get ReCaptcha to work 14 years 1 month ago #12951

I had the same issue as this after copying and pasting in the keys, which i know are correct because it works perfectly on my current site.

However, after searching and searching for more info, when i went back in and compared the keys from the current site and the new site it turns out that the public key was missing characters, which i know had been copied correctly, not sure what happened there.

So i recopied making sure everything as pasted in the box this time and making sure both keys matched exactly.

Hey presto it works now, make sure you are copying the keys correctly and once you save them for the first time go back and compare the keys just to make sure everything is exactly the same ;-)

I hope this helps

Derek
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Re:1.3.0 = Cannot Get ReCaptcha to work 14 years 1 month ago #13212

  • lufutu
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I think because RSFORM read and store config value into session, so recaptcha cannot read value after you install and config recaptcha plugin. Simple solution's clear session by logout your account or wait to timeout :P

If you do that and still see "To use reCAPTCHA you must get an API key from recaptcha.net/api/getkey" at the top of the form, and "Input error: k: Format of site key was invalid" please open plugins/system/rsrecaptcha and add RSFormProHelper::readConfig(); before and any RSFormProHelper::getConfig('xxx').
Have a nice day :lol:
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Re:1.3.0 = Cannot Get ReCaptcha to work - Key OK? 13 years 10 months ago #14086

  • xdoktor
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Hi,

trying to get the ReCaptcha v1.3.0 on RSForm v1.4 to work.

experienced the original issue of 'no key' and now i have entered the key the error message: To use reCAPTCHA you must get an API key from recaptcha.net/api/getkey

has gone...so i assume the key is OK but...

the ReCaptcha does not appearing on our form pages???

we are using gavick.com 'Black & White' template.

help appreciated :-)

peace
Dok
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Re:1.3.0 = Cannot Get ReCaptcha to work - Key OK? 11 years 11 months ago #23317

downloaded latest versions.
RSForm! Pro 1.4.0 Rev 46 and plugs

all plugs enabled
no leading trailing spaces in keys

get error
Input error: k: Format of site key was invalid
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1.3.0 = Cannot Get ReCaptcha to work 11 years 11 months ago #23400

  • shop21
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same problem
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1.3.0 = Cannot Get ReCaptcha to work 11 years 11 months ago #23411

  • octavian
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It's very simple: copy and paste the Public and Private Keys in their respective fields from RSForm! Pro > Configuration > ReCAPTCHA. There's nothing else that needs to be done - if the keys are present, without any extra spaces and are correctly copied (please make sure you select the whole key) everything will work as it does for literally thousands of websites.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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The following user(s) said Thank You: cjeide

1.3.0 = Cannot Get ReCaptcha to work 11 years 7 months ago #24936

  • kdurrum
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I had a similar issue but I found that I had K2 enabled on the site to handle form processing and the reCAPTCHA key information was not configured in this section. If you have K2 on your site you may want to check the configuration settings in this area.
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1.3.0 = Cannot Get ReCaptcha to work 11 years 1 month ago #27067

I saw 2 plugins. 1 captchawith palce to put keys, and another rsformpro captcha which was disabled. I enabled rsforms pro captcha and put my keys in the first one. This didn't work. after 1 hour of searching the web no luck. Then i went to rsforms configuration and found a captcha tab there. Presto! Put your keys in the correct place everyone!
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1.3.0 = Cannot Get ReCaptcha to work 11 years 1 month ago #27069

  • octavian
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The Captcha plugin is a Joomla! plugin which has nothing to do with RSForm! Pro. The docs also state that the keys should be added in the Configuration area of RSForm! Pro.
I'm locking this topic since it's 3 years old and lots of solutions have already been presented.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!