What is RSTickets!Pro ?

RSTickets!Pro - Joomla! Ticketing System

Following the great success of RSTickets!, the second generation of our Joomla! help desk ticketing system is here: RSTickets!Pro. The Web is a dynamic place, things change rapidly, communities grow faster and larger, thus the needs of your customers and your business require constant attention. RSTickets!Pro makes it all easy for you.

A help desk ticketing system will allow you to provide prompt and efficient support to your clients. RSTickets!Pro comes by default with a integrated knowledge base system, thus allowing staff members to decrease response time and improve efficiency.

You asked, we have delivered: RSTickets!Pro has the possibility to extends its functionality with a reporting capability, improving the quality of your service even more. Furthermore, the Cron plugin (transforms a email into a support ticket) has evolved a attachment option.

We have a long experience with offering a support service. We have combined this experience along our Joomla! knowledge to offer a complete help desk ticketing solution. We take pride in each and every component or plugin that we develop: built by support staff for support staff.

RSTickets!Pro Features
  • Joomla! 3.x
  • Joomla! 4.x
  • Joomla! 5.x

  • Date and time mask
  • WYSIWYG editor
  • Global message
  • Submit message
  • Customer permissions
  • Avatar importer
  • Captcha
  • Ticket auto-close configuration
  • Import from RSTickets!

  • Submit tickets without being registered
  • Manage submitted tickets in the frontend
  • Close or update status of ticket
  • Optional email ticket submission (Cron) with attachment capabilities

  • New ticket message
  • Added into department email
  • New reply added configurable email for both user and staff member
  • Auto-assignment email
  • New user message
  • Auto-close status message
  • Ticket rejection email

Support tickets
  • Bootstrap layout
  • Frontend and backend ticketing management
  • Three types of ticket viewing layouts: Plain, Tabbed and Accordion
  • Department structure
  • Custom department fields
  • Ability to add custom fields like: Textbox, Textarea, Select List, Multi-select List, Checkbox, Radio
  • Make custom fields required or optional
  • Configurable department prefix
  • Manual and automatic (load balanced) ticket assignment for each department
  • Configurable staff and customer email notifications
  • Ticket attachment with filtering capabilities
  • Configurable priority list
  • Configurable ticket status list
  • Bulk ticket management/notification
  • Optional ticket reporting tool with filtering capabilities

  • Ability to create staff groups with multiple permissions related to ticket activity
  • Assign Joomla! users to different groups of permissions, and in different departments
  • Assign a Joomla! user to more than one department
  • Staff internal ticket notes with configurable note management
  • Submitting, Replying, Viewing and updating restrictions

Knowledge base
  • Knowledge base structured under categories
  • Ajax knowledge base search

..and the list does not end here. For a more elaborate description of RSTickets!Pro's features please refer to the Getting started section.

21 persons found this article helpful.

Was this article helpful?

Yes No
Sorry about that

You Should Also Read

Configuration HOT

Email Messages HOT

Manage tickets HOT

Departments HOT

RSTickets!Pro Menu Items HOT