Ticket Statuses

In the Ticket Statuses screen you can create/delete statuses for your tickets, and also publish or unpublish them. By default the following statuses are created: Open, On-hold and Closed.

If you want to translate these statuses in another language, just open the RSTickets! Pro language file from /languages/ and add the status' name in uppercase. For example:

ON-HOLD=on-hold translation

 
Creating a New Status

The status of ticket will determine if this is eligible for autoclosing (if enabled: Components > RSTickets!Pro > Configuration > Autoclose). To read more about this, please refer to the Configuration tab article.


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