Create predefined searches

An easy way to group your tickets based on different criteria is to create a predefined search. To do this you will need to:

  • select your desired criteria from the advanced search page:  

    If you are logged in as a staff member two new search fields will appear:

    • Customer: search by customer's name, username or email address.
    • Staff Member: search by staff member's name, username or email address. You can type 0 to search for unassigned tickets.

    Apart from these fields you can also Search only flagged tickets.

     
  • after the search results are displayed you will notice a "Save search" link above the results table, click on this link:  
     
  • enter the name of your search and choose if you want this to be your default view when you log in:  
     
  • save your current settings.:  
     
Note:

If you have more than one predefined search configured, you can manage them by creating a new RSTickets!Pro menu item. You will have to select the "Predefined Searches Layout" for the ticket menu type.


One person found this article helpful.


Was this article helpful?

Yes No
Sorry about that

You Should Also Read

How can i filter out unassigned tickets ?