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TOPIC: Sobi Pro plug in does not recognise sobi pro

Sobi Pro plug in does not recognise sobi pro 9 years 10 months ago #27973

  • fdigital01
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i have just tried to import sobi pro directory entries into rs directory but keep getting the error message

SobiPro .. Unknown version
Import aborted.

is there anything i can do about this?
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Sobi Pro plug in does not recognise sobi pro 9 years 10 months ago #27998

  • cosmin.cristea
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Please make sure you are using the latest versions of RSDirectory! and SobiPro. Current version of RSDirectory! is 18 June 2014 - v1.4.1. If you still encounter issues after the update, please Submit A Ticket so you can receive official tech support.
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Last Edit: 9 years 10 months ago by cosmin.cristea.
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Sobi Pro plug in does not recognise sobi pro 9 years 10 months ago #28016

  • fdigital01
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The whole point of using redirectory was to not have to upgrade sobi so now I am back to square one. Is there anything else I can do?
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Sobi Pro plug in does not recognise sobi pro 9 years 10 months ago #28024

  • cosmin.cristea
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SobiPro Import Plugin was created for SobiPro 1.1.0 and above versions. Table structure for older versions is different, thus the importing process can't take place. However a solution would be to try exporting a CSV SobiPro file and import it in RSDirectory!. Information about CSV Import can be found in the following article : http://www.rsjoomla.com/support/documentation/view-article/1146-csv-import-plugin.html
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!