Easter Sale 2024

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TOPIC: can staff member open new ticket?

can staff member open new ticket? 8 years 4 months ago #33492

Hi. I noticed that field "Can submit his own ticket" on staff - submitting page on backend. Does that option allow staff member to create a new ticket towards a customer?

Please let me know
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can staff member open new ticket? 8 years 4 months ago #33500

  • alexp
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This option allows the staff member to submit a support ticket just like he a regular "customer".

RSTickets!Pro does incorporate " Can submit a ticket on behalf of a customer " option as well: Components > RSTickets!Pro > Staff groups > edit a group > Submitting.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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can staff member open new ticket? 8 years 4 months ago #33507

That's a great feature. But staff member can submit a ticket towards who? (Customer or other staff member? I hope the first). It's a pity your component doesn't have the other feature i asked in other post (www.rsjoomla.com/forum/52-rsticketspro/2...epartment.html#33505) and that i need.

Best regards
Last Edit: 8 years 4 months ago by french150.
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!