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TOPIC: Default values

Default values 10 years 1 month ago #30804

  • rakeshy
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To make the Ticketing better I really would incist on having a default values field within the Custom Fields.

Setting Default value for checkboxes and other field types.


My main advise is having fields automatically filled in when there is only 1 choice possible in 'select menu's' like: Department & Subject of the ticket form.
Especially these two fields need default value options, so that they are automatically filled in.

I find that users keep forgetting those fields and it would speed up finishing the form when it is automatically filled in already.

Hope this can be done easily.

Thanks
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Default values 10 years 1 month ago #30810

  • cosmin.cristea
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If you have mandatory fields on the submit a ticket you should mark them as required (this can be configured per each custom field).

More information here:
https://www.rsjoomla.com/support/documentation/view-article/431-departments.html
My help is not official customer support. To receive your support, submit a ticket by clicking here
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Default values 10 years 1 week ago #31037

  • rakeshy
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Hmmm I wasn't very clear.

Simply put: When there is only 1 choice possible as a subject pulldown option. Then it should be automatically selected without any effort from the subscriber.

Would this be possible?

Making it mandatory would only increase the effort by the subscriber. I want to simplify it.
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Default values 10 years 6 days ago #31099

  • rakeshy
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This is the responds I got from RSJoomla. And works for my situation. Automatically load the first predefined default subject.
Hello,

Although this exceeds the range of our support policy, we like to help our customers in any way that we can when we have the time. I have made some tests and managed to identify a simple solution for your described scenario.

Please try going to components\com_rsticketspro\assets\js\rsticketspro.js, search for:

this.showPredefinedSubjects(department);

and add the following line after this one:

document.getElementById('jform_subject').selectedIndex = 1;

This should select the second option in your `Subject` field dropdown.
Last Edit: 10 years 6 days ago by rakeshy.
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  • 1

Read this first!

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