Easter Sale 2024

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TOPIC: Deleted staff but ticket show unable to load user

Deleted staff but ticket show unable to load user 9 years 9 months ago #28348

Hi

I removed a user from user manager (support staff) and the manage ticket list screen shows "unable to load user". In the ticket detail page, there is an empty row among the other staff in the "assigned to" dropdown list.

In your staff screen, there is an empty row and I edit and replace a new user but the ticket detail page still shows and empty row and the unable to load user error message.
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Deleted staff but ticket show unable to load user 9 years 9 months ago #28349

  • cosmin.cristea
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This issue was generated because upon deleting the user, the references to that user in RSTickets! Pro weren't automatically deleted. For future reference you should consider first deleting the user from RSTickets! Pro.

To fix this issue, you will have to run two SQL queries from phpMyAdmin (or similar database tool)

DELETE FROM jos_rsticketspro_staff_to_department WHERE user_id='your_user_id'
DELETE FROM jos_rsticketspro_staff WHERE user_id='your_user_id'


PS: you will have to change "jos", with the actual prefix for your table.

Refer to the following article:
http://www.rsjoomla.com/support/documentation/view-article/528-juserload-unable-to-load-user-with-id.html
My help is not official customer support. To receive your support, submit a ticket by clicking here
Last Edit: 9 years 9 months ago by cosmin.cristea.
The administrator has disabled public write access.

Deleted staff but ticket show unable to load user 9 years 9 months ago #28350

Thank you for your prompt support!!
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!