Easter Sale 2024

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TOPIC: Multiple Staff members for one ticket

Multiple Staff members for one ticket 9 years 10 months ago #27884

  • Huttanus
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Hello all Experts
Is it possible to asign 2 or 3 staff members to one ticket.
In my case we have a ticket thats needs action from 2 different Staff members with different skills. It would be great if I can asign the ticket to both staff members as they ca colaborate inside RS tickets before they take action.
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Multiple Staff members for one ticket 9 years 9 months ago #28357

  • cosmin.cristea
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By default, a ticket is a private conversation between a staff member and a customer. Though the ticket itself is assigned to a single staff member, it does not imply that other staff members can't see or reply to it (these permissions are handled from Components -> RSTickets! Pro -> Staff groups).
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

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