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TOPIC: User Privacy - Existing User Selection

User Privacy - Existing User Selection 9 years 11 months ago #27732

When a user submits a ticket and selects "existing user", they are forced to search to find themselves. The client does not want to display the user name and email (see screen shot). If the user can just used the search box to find themselves without displaying everyone's information, that would be great. Thanks in advance for any help you can give me on this.
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User Privacy - Existing User Selection 9 years 11 months ago #27743

  • cosmin.cristea
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The "existing user" should be displayed for configured staff members only. Your customers, shouldn't have this option. If they are logged in, the user details will be grabbed automatically. This feature was designed as tool for staff members to post on behalf of other users. More information can be found in this article : http://www.rsjoomla.com/support/documentation/view-article/1157-why-do-i-have-a-select-user-option-when-submitting-a-new-ticket.html.
My help is not official customer support. To receive your support, submit a ticket by clicking here
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!