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TOPIC: Unregistered users to reply to via {code} link

Unregistered users to reply to via {code} link 10 years 5 hours ago #27598

Hi,

Is there a way to configure RSTicketsPro! to allow unregistered/non-authenticated users to use the ticket link (expanded {code} macro) that is included in generated emails send by RSTicketsPro!.

Currently the link requires the user to log in to post a reply. This is a pain and we would like anyone who knows the link URL to be able to post a reply to the ticket using the link. Security is not really much of a concern in this particular case, usability is.

Thank you,
Jan
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Unregistered users to reply to via {code} link 10 years 4 hours ago #27600

  • cosmin.cristea
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RSTickets!Pro was not designed like this. The component considers each ticket private, it was designed in this way to protect the privacy of the customers, the only ones having access to it are the submitter and the staff member.
My help is not official customer support. To receive your support, submit a ticket by clicking here
Last Edit: 10 years 4 hours ago by cosmin.cristea.
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!