Easter Sale 2024

  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

TOPIC: Registered Users can see ALL tickets in frontend

Registered Users can see ALL tickets in frontend 10 years 2 months ago #26519

I'm not sure why but every registered user can see ALL tickets on the frontend when clicking on "View Tickets" - shouldn't they ONLY be able to see just their own tickets?

I only have 4 users set as "Staff", not all 300+ users
The administrator has disabled public write access.

Registered Users can see ALL tickets in frontend 9 years 10 months ago #27814

I am curious to hear the answer too.

I am going to buy RSTicketPro to support requests for hundreds of customers and I do not want really each customer to see any disparate request from all the others.

Is it possible to limit the Ticket list in the frontend to only those tickets that belong to the logged user?
The administrator has disabled public write access.

Registered Users can see ALL tickets in frontend 9 years 10 months ago #27825

  • cosmin.cristea
  • cosmin.cristea's Avatar
  • OFFLINE
  • Platinum Boarder
  • Posts: 756
  • Thank you received: 144
RSTickets! Pro considers each ticket private, the only ones having access to it are the submitter and the staff member. It was designed in this way to protect the privacy of the customers.
My help is not official customer support. To receive your support, submit a ticket by clicking here
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!