• 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

TOPIC: Ticket escalation

Ticket escalation 10 years 4 months ago #25921

  • raunhar
  • raunhar's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 2
is there any system, bu which the unanswered ticket can be escalted to next authority after a given time.
The administrator has disabled public write access.

Ticket escalation 10 years 4 months ago #25925

  • silviup
  • silviup's Avatar
  • OFFLINE
  • Moderator
  • Posts: 309
  • Thank you received: 49
Unfortunately, no. You can only set up the component so that tickets get automatically closed after a specified period of time, but not to be automatically assigned to another department. You can post this as a feature request in our feedback section:

www.rsjoomla.com/feedback.html

and it will be taken into consideration for future revisions.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!