Hello,

Is it possible to set the available departments on a ticket submission dependant on the user level?

We have a number of customers, and we need the ticket form to only allow the user to submit a ticket in their company's department.

The system is currently set up so each company has a "department", but when they add a ticket, they can see all the companies in the drop-down.

Is there any way to do this?

Thanks in advance.

Hello paypal612,

There is no built-in option that would allow you to restrict departments to a certain user group, however this case can still be achieved by simply creating "Submit Ticket" menu items that are restricted to certain groups and have the "Default Department" field set to the department that you want to restrict them to.

After the users use this menu item, they will have their default departments automatically selected when submitting a ticket, but they will still be able to change departments from the "Departments" dropdown to something other than the default department. This can be further restricted by creating a template override to the "submit ticket" view.

To create a template override to the "Submit Ticket" view, you will need to copy:

components/com_rsticketspro/views/submit/tmpl/default.php

to:

templates/your_default_template/html/com_rsticketspro/submit/default.php

Afterwards you will need to replace (around line 78) the following sequence in the newly copied default.php:... with:... which should hide the departments dropdown in the "Submit Ticket" view.

Hey, thanks for the response.

I managed to come to a similar solution, but using a slightly different method.

By creating a new staff group with "customer-level" permissions, and then designating the user to that staff level and the specific department, it restricts the department field to only the departments they are allowed to access.

The only downside to this solution is that prior to them being designated as "staff", they will still have the dropdown options available to them. This isn't too much of an issue for my solution, as we do need to confirm that new users are from the companies we service, so they must send their first ticket via the Cron parser, and then be confirmed and designated by us before they can submit further tickets via the site directly.

I'll look at incorporating this code to make the process a little smoother.

Thanks for your help!