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TOPIC: Menu Items disappear

Menu Items disappear 10 years 8 months ago #24588

When I select a Ticket Layout menu item, all Ticket Layout menu items disappear from the displayed menu. This makes it impossible to show multiple Ticket Layout menu items, or to return to the selected Ticket Layout menu item.

Is this a configuration problem or a bug?

(Note that the product is installed on my local computer under MAMP:Joomla 2.5, not on the Internet.)

P.S. Will the product be available for Joomla 3 anytime soon?
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Menu Items disappear 10 years 8 months ago #24596

  • adrianp
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Hello,

There is no limitation on the number of Ticket Layout menu items you can have. Most likely you have the "Attempt to calculate Item IDs" option enabled.

Try going to backend > Components > RSTickets!Pro > Configuration > General and set the "Attempt to calculate Item IDs" option to "No". Afterwards clear your browser's cache and refresh the page.

More information on the RSTickets!Pro Configuration tab can be found here:

www.rsjoomla.com/support/documentation/v...6-configuration.html

PS: We are currently working on a new revision of RSTickets!Pro that will support Joomla! 3.x. Unfortunately I cannot provide you with an estimate on when will this be released. Extension updates will be announced in our blog section:

www.rsjoomla.com/blog.html
This is not official customer support. To receive your support, submit a support ticket here.
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!