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TOPIC: Expiration Notify Email Manfunctioning

Expiration Notify Email Manfunctioning 12 years 8 months ago #18561

I sell 365 day memberships to my site. For a couple years I have used the Expiration Notify Email setting with success...no problems until now. It has been set to send out an expiration email 30 days before each membership expires. It has worked until recently. For instance I just had a member with an expiration date of 7/30/2013 get an expiration email. Several members have received the email and they all don't expire until next July/Aug of 2013! Any idea why these emails are going out and is there a fix to this issue?
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Re: Expiration Notify Email Manfunctioning 12 years 8 months ago #18665

  • silviup
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Hello,

please submit a ticket to our customer support team regarding this issue:

www.rsjoomla.com/support.html

Regards!
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!