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TOPIC: Fatal error: Class 'RSFirewallHelper' not found

Fatal error: Class 'RSFirewallHelper' not found 12 years 8 months ago #18801

  • mehran
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Dear Freinds

I faced this error when I wanted to login my administrator page of joomla : 500 Internal Server Error, then I tried to remove RSfirewal manually , by RSJoomla instruction at www.rsjoomla.com/support/documentation/v...tallation-guide.html

and now I faced new error at below


Fatal error: Class 'RSFirewallHelper' not found in /home/depcorcn/public_html/plugins/system/rsfirewall.php on line 63

Best Regards
Mehran
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Re: Fatal error: Class 'RSFirewallHelper' not found 12 years 7 months ago #18990

  • adrianp
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Hello ,

To temporarily disable RSFirewall and access your administrator page please use this step by step guide :

www.rsjoomla.com/support/documentation/v...cked-myself-out.html

After you have done this, please try to manually uninstall the compoent as explained in the mentioned tutorial. Try to install the component again. If the problem persists, please submit a support ticket regarding this issue here :

www.rsjoomla.com/submit-a-ticket.html
This is not official customer support. To receive your support, submit a support ticket here.
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!