ive given up trying to submit a support ticket about rs tickets, below is what i was trying to submit but hey if you cant get it to work on your site its not a very good advert is it


it seems that loggin in didnt work either

Hello Tony,

Unfortunately, addresses like This e-mail address is being protected from spambots. You need JavaScript enabled to view it were not parsed by the email validation script.
Thank you for submitting this issue, it has been solved on our website and it will be included in the next RSTickets revision.

Well that's my problem too. I am trying the trial version and need to find a substitute for my current help desk asap. When do you anticipate the new revision coming out?

Hello,

We are working on it as I speak and it will be available at the beginning of next week.

Awesome - that's certainly soon enough. Another question if I may; there doesn't seem to be an option to print-out individual tickets - am I missing something, or will this be added later. She can \"print selection\" from the print menu, I understand that -- but little icons are so much more user friendly and instantly gratifying.

And one more - the program they use now is a full sql/perl database - so they have 10,000 closed tickets because no one has ever done any housekeeping. What happens to these tickets when they are closed? Ideally, once they are closed, the staff member will record them in the proper place and then delete it entirely. Can your program work this way? Thanks so much for your help. I read the full users' manual yesterday, but it does not seem to address my concerns.

Hello,This feature has been added in RStickets! REV. 8.When tickets have been unanswered for a configurable amount of time, it offers you a way to notify the customer by clicking on the \"Notify\" button. When the customer has been notified, if he doesn't reply in a configurable amount of time, it will be automatically closed. The tickets are never deleted unless you click on the \"Delete\" button and agree to remove them permanently.

It sounds like this program will service all our needs, but I would really like to try it out in its full form before I pay for it. I am currently using Version 1.0.0. When and how can I find the newest version? Thanks again for your continued help.

Hello,

You're welcome to download the latest tryout from here.
Based on what Joomla! version are you running, click on the Try It Free button.

I'm sure our software will meet your expectations.

Thanks for your help - the new version seems to be working exactly as I had hoped - although I did have a problem with updating - it seemed to think I was giving it the wrong file??.....

I have turned this over to my staff member for her to explore and experiment with. I will push for an answer next week. Thanks again for all your help - your prompt response and accurate answers have really been a huge selling point!

You're welcome - there is no update for the tryout version, you have to uninstall the old one and install the new tryout.

Hi, I'm trying to determine my version and the most current version. In the http://{live site}/administrator/index.php?option=com_rstickets page the version shows 1.0.0, but i see referneces on your site (on this thread, for example) of revisions, such as revision 8 above.

Forgive me if i don't take the "Update" page's word for it,

jenni'