| Features | RStickets! |
| |
| Compatibility |
| Joomla 1.0.x |  |
| Joomla 1.5.x | |
| Mambo |  |
| | |
| Front-End Staff | |
Front-end Staff unassigned and My tickets screens
| |
Quick Bulk Change on multiple tickets (assign to staff, change priority, change status, delete)
| |
| Full ticket management (update,reply,close,sort,filter) for Staff members | |
| Advanced ticket search by user/email/ticket code/subject/message | |
Highlight Overdue tickets
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Submit tickets on behalf of clients
| |
| | |
| Front-End Clients | |
| Submit tickets without being registered | |
View My Tickets once logged in
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Close / Update status of ticket
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Re-Open ticket
| |
| | |
| Departments |
| Ability to use different Staff Departments | |
| Custom Fields for each Department Ticketing form | |
| Prefix for each Department to use in Emails | |
| Manual and Automatic(load-balanced) ticket assignment for each department | |
Enable/Disable sending notification e-mails to staff and clients
| |
| Ability to add custom fields like: Textbox, Textarea, Select List, Multi-select List, Checkbox, Radio | |
| Make custom fields required /optional | |
| | |
Groups
| |
Ability to create Staff Groups with multiple permissions related to ticket activity
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Add / Update / Delete Ticket permissions
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Add / Update / Delete Ticket Replies permissions
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Assign / Change Status / See Unallocated / See All tickets permissions
| |
| | |
Staff Members
| |
| Assign Joomla users to different Groups of permissions, and in different Departments | |
Assign a Joomla user to more than one departments
| |
| | |
| Configuration |
Set date format
| |
Set up e-mail parameters
| |
| Change ticket listing columns for Staff members | |
| Change ticket listing columns for clients | |
Set up Auto-Close notification time and Auto-Close time
| |
Easy 2 click software update
| |
| | |
| Emails |
| Configure New User Registration e-mail | |
| Configure New Customer Ticket e-mail | |
| Configure New Customer Ticket Reply e-mail | |
| Configure New Staff Ticket Reply e-mail | |
| Configure Auto-Close notification e-mail | |
| | |
| | Buy RStickets! |
