Hello,This feature has been added in RStickets! REV. 8.When tickets have been unanswered for a configurable amount of time, it offers you a way to notify the customer by clicking on the \"Notify\" button. When the customer has been notified, if he doesn't reply in a configurable amount of time, it will be automatically closed. The tickets are never deleted unless you click on the \"Delete\" button and agree to remove them permanently.

It sounds like this program will service all our needs, but I would really like to try it out in its full form before I pay for it. I am currently using Version 1.0.0. When and how can I find the newest version? Thanks again for your continued help.

Hello,

You're welcome to download the latest tryout from here.
Based on what Joomla! version are you running, click on the Try It Free button.

I'm sure our software will meet your expectations.

Thanks for your help - the new version seems to be working exactly as I had hoped - although I did have a problem with updating - it seemed to think I was giving it the wrong file??.....

I have turned this over to my staff member for her to explore and experiment with. I will push for an answer next week. Thanks again for all your help - your prompt response and accurate answers have really been a huge selling point!

You're welcome - there is no update for the tryout version, you have to uninstall the old one and install the new tryout.

Hi, I'm trying to determine my version and the most current version. In the http://{live site}/administrator/index.php?option=com_rstickets page the version shows 1.0.0, but i see referneces on your site (on this thread, for example) of revisions, such as revision 8 above.

Forgive me if i don't take the "Update" page's word for it,

jenni'