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TOPIC: Re:RSTickets!

Re:RSTickets! 9 years 6 months ago #5053

  • octavian
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Hello,
there doesn't seem to be an option to print-out individual tickets - am I missing something, or will this be added later.
This feature has been added in RStickets! REV. 8.
What happens to these tickets when they are closed?
When tickets have been unanswered for a configurable amount of time, it offers you a way to notify the customer by clicking on the \"Notify\" button. When the customer has been notified, if he doesn't reply in a configurable amount of time, it will be automatically closed. The tickets are never deleted unless you click on the \"Delete\" button and agree to remove them permanently.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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Re:RSTickets! 9 years 6 months ago #5056

It sounds like this program will service all our needs, but I would really like to try it out in its full form before I pay for it. I am currently using Version 1.0.0. When and how can I find the newest version? Thanks again for your continued help.
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Re:RSTickets! 9 years 6 months ago #5057

  • octavian
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Hello,

You're welcome to download the latest tryout from here.
Based on what Joomla! version are you running, click on the Try It Free button.

I'm sure our software will meet your expectations.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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Re:RSTickets! 9 years 6 months ago #5074

Thanks for your help - the new version seems to be working exactly as I had hoped - although I did have a problem with updating - it seemed to think I was giving it the wrong file??.....

I have turned this over to my staff member for her to explore and experiment with. I will push for an answer next week. Thanks again for all your help - your prompt response and accurate answers have really been a huge selling point!
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Re:RSTickets! 9 years 6 months ago #5079

  • octavian
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You're welcome - there is no update for the tryout version, you have to uninstall the old one and install the new tryout.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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Re:RSTickets! 9 years 4 months ago #5936

  • jennix
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Hi, I'm trying to determine my version and the most current version. In the http://{live site}/administrator/index.php?option=com_rstickets page the version shows 1.0.0, but i see referneces on your site (on this thread, for example) of revisions, such as revision 8 above.

Forgive me if i don't take the "Update" page's word for it,

jenni'
Last Edit: 9 years 2 months ago by octavian.
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Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!