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TOPIC: admin emails not sending

admin emails not sending 9 years 6 months ago #32887

So I've tried a few form components and they all send admin emails when someone submits a form but rsform pro I can not get it to send emails to admins when someone submits a form.
I'm using Joomla 3.4.5.
The person submitting a contact gets the auto response email from the form but the admins don't.
I've tried smtp, sendmail, and phpmail in joomla. I've talked to GoDaddy and they have double checked that phpmail is enabled and good to go.

I submitted a ticket yesterday but it's still not assigned to anyone.
Does anyone have any other ideas?
I'm going to see about removing the component and re-installing.

Thank you
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admin emails not sending 9 years 6 months ago #32895

  • alexp
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We do try to respond as fast as we can, but please bare in mind our support schedule:

https://www.rsjoomla.com/support-policy.html

Reinstalling the extension won't do you any good, as this is most likely a configuration related issue.

Please refer to the following article that addresses emailing issues:

https://www.rsjoomla.com/support/documentation/rsform-pro/frequently-asked-questions/emails-are-not-being-sent.html
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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admin emails not sending 9 years 6 months ago #32902

I ended up unstalling all of the RSform installs and re-installed the main component and paypal plugin and it worked after that.
Debugging and php errors didn't show anything so I just uninstalled and re-installed those 2 and it is working so far.

Thank you
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!