Emails are not being sent

In the offcase you are encountering issues with the email functionality of RSForm!Pro there are a few steps to follow in order to troubleshoot this:

1. The RSForm!Pro component is designed to use the same mailer settings as configured in your Joomla! Global Configuration, thus the first step is determining if your installation can send out emails. This can be done using one of these methods:

  • Using the password reset feature by accessing the front-end and using the forgot password link from the default Joomla! login module
  • Creating a new user through the admin panel User manager, this should generate a new account email
  • Sending a test mail from your Global Configuration Settings, this is a new feature introduced in Joomla! 3.5.1

2. If these emails are working properly, then the general emailing functionality of your installation is working. We will then need to check the email configuration from your RSForm!Pro form:

 
  • The first thing we need to check is if the "From" and "To" fields contain valid email addresses or placeholders that return valid email addresses
  • Another thing to check is if the "From" and "To" fields have unique/different emails set, based on your hosting server configuration, emails might not be generated if the same email address is used for the "From" and "To" email headers
  • If you are using an email account that has the same domain as your site, please try switching to a gmail, hotmail or yahoo account and test if the emails are sent to these email addresses. Some email servers do not generate emails if the email account has the same domain as the site
  • Lastly you can also try using the same `From email` and `From name` as in your Global Configuration settings

3. If all of the above tests fail and the emails are not generated then it would be best to contact your hosting provider directly regarding this matter.


6 persons found this article helpful.


Was this article helpful?

Yes No
Sorry about that

You Should Also Read

Could not instantiate mail function error HOT

Data is not sent in emails HOT

My email field contains a script HOT

RSForm!Pro - 'You must provide at least one recipient email address' error HOT

Emails not working after updating to Joomla! 3.2.0