• 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

TOPIC: Catpcha does not work on smartphones

Catpcha does not work on smartphones 9 years 9 months ago #32229

I am using the RSForm Pro reCaptcha module.
It works fine on computer browsers but not on the smarthphones.
I get the following error:

An internal error occurred
51E1992BB62B8.A8DO405.570!

This happens on an android phone and the same error on a Windows phone.
How can I fix this?
The administrator has disabled public write access.

Catpcha does not work on smartphones 9 years 9 months ago #32240

  • alexp
  • alexp's Avatar
  • OFFLINE
  • RSJoomla! Official Staff
  • Posts: 2253
  • Thank you received: 180
Please make sure that you are using the latest RSForm!Pro version.

I would also recommend using the noCaptcha implementation instead:

https://www.rsjoomla.com/support/documentation/rsform-pro/plugins-and-modules/no-captcha-recaptcha-plugin.html
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
The administrator has disabled public write access.

Catpcha does not work on smartphones 9 years 9 months ago #32251

It is working now.
I just found out that the web host was doing some updates during this period.
I suspect that was what was causing the problem.

All is good.
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!