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TOPIC: Error: "THE FOLLOWING FROM ADDRESS FAILED"

Error: "THE FOLLOWING FROM ADDRESS FAILED" 10 years 3 months ago #30318

When someone tries to submit a form on my website, they receive this error and the message does not get delivered:
THE FOLLOWING FROM ADDRESS FAILED: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Although it says This e-mail address is being protected from spambots. You need JavaScript enabled to view it , the address they are sending the message to is This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

It seems that this has just recently become an issue.
Any suggestions on why this is happening and how to fix?
The administrator has disabled public write access.

Error: "THE FOLLOWING FROM ADDRESS FAILED" 10 years 3 months ago #30319

  • cosmin.cristea
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Use the FROM address used in the Global Configuration and try again.

Also, more information on this topic can be found here:

https://www.rsjoomla.com/support/documentation/view-article/457-emails-are-not-being-sent.html
My help is not official customer support. To receive your support, submit a ticket by clicking here
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!