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TOPIC: Feedback plugin renders multiple tabs

Feedback plugin renders multiple tabs 11 years 7 months ago #25041

  • gham
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Particulars: Joomla 2.5.14, RSForm! Pro 1.4.0 R44, RSForm! Pro Feedback Plugin 1.3.0

Feedback Plugin is rendering multiple tabs (buttons) of which only one is "active" (usable). Anyone seen this before: MBUSI.COM

I've checked for updates to the component/modules/plugins via rsjoomla.com account download area AND via RSForm's backend update interface... all appears to be current?!

Thanks!
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Feedback plugin renders multiple tabs 11 years 7 months ago #25077

Hello gham,

Please update to the latest version of RSForm!Pro, by downloading the latest version from our downloads section and running the downloaded file over your current installation.

The redundant feedback buttons might be caused by the template position you have published the module in. Please try switching the module to different positions and see if that fixes this issue.

If not, please submit a customer support ticket so that we can properly investigate this issue.
Please remember that my responses aren't considered customer support, to receive customer support please submit a new customer support ticket, and we will gladly assist you.

Best Regards,
Cristian Nicolae.
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Feedback plugin renders multiple tabs 11 years 7 months ago #25082

  • gham
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For the benefit of anyone else pursuing this issue:

I downloaded all of the RSForm! Pro extensions applicable to my installation/license (component, plugins, modules) and overwritten their predecessors via Joomla!'s installer app, after which, I cannot publish the Feedback module no matter what position or other parameters I specify (tried several module positions that are currently working with other content/extensions).

FYI: It's surprising that, prior to this post, I attempted to ascertain whether my RSJoomla extensions were current (up-to-date) via RSForm! Pro's backend "Updates" tool which reported: "RSForm! Pro Single site subscription for 12 months; Your version is up to date. No new downloads are available." (erroneously) as well as attempting to manually confirm whether my installed versions were current via my rsjoomla.com subscription account (Downloads link) wherein I was unable to determine versions for any of the available/listed files. It would be MOST helpful if the files listed contained an indication of their version within the file name!

I will pursue a solution for this issue via rsjoomla support... thanks.
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!