I've just purchased this component in the hope that it would solve all my form creation woes with other form extensions. I ran the installation test which all worked fine. I purchased and downloaded the RSforms Pro component and appropriate plugins, the installation was successful, no errors.

However when I go to the RSforms Pro Component and click in the configurations screen, none of the options or tabs work, it pretty much freezes the admin area. I have tested this on my local server where i am developing the site and on a live server where i have a test Joomla running, same problem on both.

Any solutions?

Thanks

Scott

Please make sure that all css, js and images located in /administrator/components/com_rsform are using the correct permissions - some servers are setting them to something lower than 644, making them inaccessible.
I see that you have downloaded all the plugins - some of the plugins require other extensions in order to work (RSMail!, RSEvents! Pro). You might encounter errors if you do not have the required extensions - if you have installed these plugins, please uninstall them.

Hi, many thanks for your reply.

I have checked every css, js and image file in the /administrator/components/com/rsform folder and they are all set to 644. should they be 755 or more?

I have removed all plugins so only have the component running.

The problem is still occurring. you can see here.

www.wingspanadventures.com/administrator/

**EDITED**

Thanks again

Also how do I change my username on the forum, i'd prefer it if it wasn't my email address.

Scott

The forum is not private, please do not share personal information here such as passwords.
I have edited your reply.

This is why we urge customers to submit a ticket. The ticketing system is private. You can also submit a ticket to have your username changed to something else (your account is very old and has been created based on the email address during a site migration back in 2009)

Back to the main issue:
This was caused by the following plugin "System - Jquery". This is a 3rd party plugin - once I have disabled it, everything worked correctly.

Great, thanks for the solution.

I'll submit a support ticket for the username change and any future problems.