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TOPIC: Installed Recaptcha plugin get Server Error?

Installed Recaptcha plugin get Server Error? 12 years 2 months ago #21773

  • info6146
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Just purchased and installed ReCaptcha Plugin and get the following:

Server error
The website encountered an error while retrieving mydomainname.com/administrator/index.php...cf0a12440dcb187c9b=1. It may be down for maintenance or configured incorrectly.

I need this resolved right away.

Best,
info6146
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Installed Recaptcha plugin get Server Error? 12 years 2 months ago #21815

  • octavian
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From what I can see you are using Akeeba Backup to install your extensions, please use the Joomla! installer so that we can rule out all possible causes.
The 500 Internal Server Error is an error message generated by your server and stored inside "error_log" (your hosting company could supply you with that file) but you should be able to see an actual error message if you go to Site > Global Configuration and set Error Reporting to "Maximum".
If you are still having difficulties, please submit a support ticket so that one of our staff members can debug your installation and see what's causing this.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

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