How to change the number of digits in the ticket code?
In order to set a different number of digits in the ticket code, you will need to edit the Department and access the Tickets tab. You will find here the 'Code Length' option.
By default this option is set to 10 characters. This decreases the chances of two ticket codes being generated identically.
If you're not finding this option while editing your Department Tickets tab, make sure to perform a website backup and an update to the latest RSTickets!Pro version.
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