How to Configure the Emails in RSBooking!

RSBooking! provides flexible email configuration options at different levels: Global, Category, Property and Status emails. This allows you to customize email content and behavior depending on your use case.

 
1. Global Emails (Configuration Level)

Navigate to RSBooking! > Configuration > Emails tab. These are the default email templates applied across all categories and properties, unless specifically overwritten at the Category or Property level.

Available email types:

  • Owner email: Sent to the property owner when a new booking is created. You can use the {if} syntax to show or hide certain information. For example:
{if {booking_approval} = 1}This booking needs your approval. In order to do this please click here.{/if}
  • Owner confirmed email: Sent when a booking is confirmed.
  • New review added - owner: Sent when a user submits a new review.
  • Review approved - user: Sent to the user once their review is approved.
  • New report added - owner: Sent when a report is submitted for the property.

Each email supports placeholders to dynamically display booking, user, or property data in the message content.

  • Global Emails (Configuration Level)
 
2. Category Level Emails

Navigate to RSBooking! > Category > Emails tab. Here, you can choose to:

  • Use the global email settings
  • Inherit from the global configuration
  • Use custom Email options, like From, From Name, Reply, Reply name, CC and BCC

Additional email types at this level include:

  • Pending email: Sent to the user when a booking is made and awaiting confirmation.
  • Confirmed email: Sent to the user when the booking is confirmed.
  • Cancelled email: Sent to the user if the booking is cancelled.

These emails override the global configuration if set here.

  • Category Level Emails
 
3. Property Level Emails

Navigate to RSBooking! > Property > Emails tab. Similar to categories, you can:

  • Inherit email settings from the associated category
  • Use custom Email options, like From, From Name, Reply, Reply name, CC and BCC
  • Customize the actual email content for each event

This allows the highest level of customization, letting you customize emails for each individual property if necessary.

  • Property Level Emails
 
4. Status Emails

Navigate to RSBooking! > Statuses > edit each status and click on the Emails tab. You can set here:

  • Subject: The subject line of the email that will be sent.
  • Mode: Choose the email format: plain text or HTML.
  • Message: The body of the email. You can use placeholders to dynamically insert booking-related information.
  • Placeholders: Replaceable tags that are automatically filled with relevant data when the email is sent.
Placeholder Description
{property}Property name
{property_email}Property email address
{property_phone}Property phone number
{property_web}Property website URL
{property_country}Property country
{property_city}Property city
{property_address}Property full address
{property_region}Property region or state
{property_link}Link to the property's page
{owner}Property owner’s name
{service_name}Name of the booked service
{name}Full name of the person who made the booking
{first_name}First name of the booker
{last_name}Last name of the booker
{phone}Booker phone number
{email}Booker's email address
{check_in}Check-in date
{check_out}Check-out date
{interval}Duration of the stay (days or nights)
{slot}Selected time slot (if applicable)
{guests}Guests names
{adults}Number of adults included in the booking
{children}Number of children included in the booking
{quantity}Booked quantity (e.g., rooms or units)
{coupon}Coupon code used (if any)
{payment}Selected payment method
{total}Total cost of the booking
{discount}Discount amount applied
{taxes}Tax amount applied
{payment_url}URL to complete the payment (if applicable)
  • Status Emails
 

Make sure to also configure the Multilanguage tab in each email if you support multiple languages on your site. Global Level Emails do not provide a multilanguage handler

 

Was this article helpful?

Yes No
Sorry about that