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TOPIC: Image in confirmation email disappears

Image in confirmation email disappears 8 years 3 months ago #33660

  • info2109
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Hi all,

I have configured a confirmation email in RSEvents!Pro that has the logo of our company in it. I have added the logo using the image-button underneath the editor-window.
However, when I save the email, the url of the image gets changed from www.mydomain.nl/images/image.jpg to images/image.jpg. That, ofcourse, gives problems when receiving the email and wanting to see the image.

Is there a way to prevent RSEvents!Pro to NOT truncate the image-url? I also use Acymailing which does not have this problem.

Kind regards,

Hugo
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Image in confirmation email disappears 8 years 3 months ago #33678

  • alexp
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RSEvents!Pro doesn't actually truncate your links, but your editor does this. Most of them do provide a configurable option for this (disable relative paths).

On a different note, you can try setting the link without the "www" part.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
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RSJoomla! Development Team
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Image in confirmation email disappears 6 years 8 months ago #37247

  • peter52
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This happened to me too.
So far I had no issues to display images in my emails (always used absolute path), but from today it is not working anymore.
In the email a placeholder only appears telling me that image possibly has been removed, or moved.



I tested on this today again, and when emails came in they had no functional link to the image. After some minutes (about 15) i had a look at them again and the images appeared nicely.

Any idea why this happens?
Last Edit: 6 years 8 months ago by peter52. Reason: Update
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