Autumn Sale 2025

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TOPIC: Problem with ticket status

Problem with ticket status 1 week 2 days ago #44042

Hi,
We're having an issue with the ticket status reverting to Validated (ID 3) when adding a comment. We've added two additional statuses to the three default ones. We can set the ticket status correctly, but when we add a comment, the ticket status reverts to ID 3 (Validated in French).
Do you have a solution?
Thank you.
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!