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However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

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TOPIC: Emails empty

Emails empty 4 years 7 months ago #39469

Hello. When a user send a ticket in the email information is complete empty.

What is wrong?
Thank you very much.
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Emails empty 4 years 3 months ago #39796

  • dragos
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Hello,

Please navigate to backend > Components > RSTickets!Pro > Email Messages > edit your emails by turn (at least the ones that are published/enabled) > check the "Email message" section (this would be the body of your email which shouldn't be empty; you'll need to fill it out or have it disabled/unpublished if you're not using it). More details can be found here.

If you're using multiple languages in your installation, ensure that you're editing the email contents for the same language that you're testing this in the frontend area (a language switcher is provided while editing your emails).
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!