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TOPIC: Labels Disappear When Tooltip Closes on New Ticket

Labels Disappear When Tooltip Closes on New Ticket 7 years 4 months ago #36133

  • johnjr
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When a user on my website first brings up the screen to submit a ticket, everything looks fine.

If the mouse is moved over a field label, the tooltip displays fine.

However, when the mouse is moved so that the tooltip closes, the field label also disappears.

Any ideas on how to fix this?

John Rayfield, Jr.
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Labels Disappear When Tooltip Closes on New Ticket 7 years 1 month ago #36605

I also have this issue...
Not sure if its template related as using Bootstrap 3 enabled style (Master Bootstrap). This issue is apparent in IE and Chrome.
If I change template to protostar for example, issue of disappearing labels is fixed.
Last Edit: 7 years 1 month ago by charlie.mcintee. Reason: update
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We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

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