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TOPIC: rsticketspro_ticket_files

rsticketspro_ticket_files 7 years 10 months ago #35271

  • bruno1
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The files that are attached to tickets (ftp: //name@name.com/public_html/pt/components/com_rsticketspro/assets/files/filename) are saved to an encrypted name.

How can we reverse the encrypted names to the actual file name? In the table "rsticketspro_ticket_files" can not find any information that has relationship between the names.

We have the actual name of the file in the table "rsticketspro_ticket_files" but can not identify the file in the "/ com_rsticketspro / assets / files".

Can you help me? Thank you very much! :woohoo:
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