Easter Sale 2024

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TOPIC: Notification arrives empty

Notification arrives empty 8 years 9 months ago #31950

Hello everyone,
I installed and configured rsticket but finding some problems:
sending the ticket does not arrive any notification to the staff, comes only notification to the customer who wrote the ticket, but this notification arrives empty, it is only shown this:
Please reply above this line-
Also just sent the ticket, on the site, I get the following message
Notice

Message body empty

Message body empty

In the backend you see everything perfectly.
Someone would know help me?
Thank you in advance
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Notification arrives empty 8 years 3 months ago #33875

  • catalweb
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Hello I have the same problem

When a member staff send an answer I can see Message body empty in backend and the client recive a blank email.

Any idea !

Regards
Rafael
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Notification arrives empty 8 years 3 months ago #33887

  • alexp
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Have you actually set up some content for your emails ?

Head over to Components > RStickets!Pro > Emails and check the configured emails.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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The following user(s) said Thank You: catalweb

Notification arrives empty 8 years 3 months ago #33956

  • catalweb
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Solved
Every things is ok.
Regards
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!