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TOPIC: minor issue with HTML emails generating Tickets

minor issue with HTML emails generating Tickets 9 years 3 months ago #30023

  • andyh
  • andyh's Avatar
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  • Fresh Boarder
  • Posts: 1
We are having a minor issue when Users submit Tickets via email if there emails are formatted in Outlook as HTML.

We are seeing:

R17; when they enter an apostrophe.
R16; & R17; when they use single quotes.
R30; when they use ...

Any ideas on how to correct this behavior?

Thanks,
Chuck
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!