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TOPIC: Complete automatic follow-up and close

Complete automatic follow-up and close 9 years 4 months ago #29719

  • bprazner
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Hi,

We love RSTicketPro however it is a massive hassle to manually click the icon to send the follow-up email and initiating the automatic closure of the ticket. We get a large volume of tickets.

Is there anyway that this can be completely automated where after X days it will automatically send an email to a client and then close it off? Has anyone created a custom plugin they are selling which does this?

Thank you,
Brenden
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!