Easter Sale 2024

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TOPIC: RSTickets Javascript problem

RSTickets Javascript problem 9 years 4 months ago #29660

  • ksteve
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We could not edit tickets from the front end. Tabs and submit button not working. See image here
Looking at the source code, I saw that there was a problem with the Javascript RSTicketsPro.getDepartment function.
I checked Department 'allowed extensions' box for odd characters, none found.
I found that if I edited default_reply.php and removed the div tags, the problem was resolved.
Ideas?
<script type="text/javascript">
RSTicketsPro.getDepartment = function() {
return {
id: <?php echo $this->ticket->department_id; ?>,
uploads: {
message: '<div class="rst_text"><?php echo addslashes($this->department->upload_message); ?></div>',
max: <?php echo $this->department->upload_files; ?>
}
};
}
</script>


RSTickets! Pro 1.9.27
Joomla! 3.3.6
Last Edit: 9 years 4 months ago by ksteve.
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RSTickets Javascript problem 9 years 4 months ago #29681

  • ksteve
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Solved: This is not an issue in RSTicketsPro. It appears to be a problem with Rokbox system plugin. If I disable "Backward Compatibility" in the Rokbox system plugin, all is well.

With compatibility on, a '</script>' end tag gets inserted before the '</div>' end tag. This prematurely ends the Javascript code, causing JS errors.
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