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TOPIC: parsing emails

parsing emails 10 years 2 months ago #26877

Hi
Really impressed by this sofware. It works 'out of the box' and particularly the cron email system. I just activated the plug in, set up the account, and emails are instantly converted to help tickets.

Is there any way someone can specify the task priority, or department by using keywords in the subject line of the email? That would really help when the email is turned into a ticket, and then notified to staff. Can be done manually of course, but just wondered?

Barry
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parsing emails 10 years 2 months ago #26882

  • adrianp
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Hello,

Currently there are no such keywords available. For now, you can set a default priority/department when parsing emails into tickets via the Cron plugin configuration:

www.rsjoomla.com/support/documentation/v...pro-cron-plugin.html
This is not official customer support. To receive your support, submit a support ticket here.
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!