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TOPIC: limit tickets for staff member

limit tickets for staff member 10 years 3 months ago #26193

  • hebertme
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Hi. I'm trying to figure out the best way to limit the number of tickets assigned to a staff member. I'm thinking this might require adding some code to the extension.

Maybe the easiest way would be to eliminate high priority ticket submissions and automatically elevate the staff member's ticket priority level to high when they have a certain number of tickets?

Can anyone suggest code (if it's required) for doing this?
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