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TOPIC: Auto-Reply for deleted tickets

Auto-Reply for deleted tickets 12 years 5 months ago #20259

  • jonwiz
  • jonwiz's Avatar
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We need to be able to handle when a customer replies to a deleted ticket.

We'd like an auto-reply to tell them the ticket has been closed.

Has this functionality been configured and built into RSTickets?

Thanks in advance for your assistance.
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!